30 days return period from the date of delivery. Find out how to make a return
Most products are delivered within 2-5 working days.

Lead times vary depending on the country of delivery and product availability.

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Returns

Each product purchased at Sportano can be returned within 30 days of delivery. The returned product must not bear any signs of use. 

Important! Returned goods are sent back at your own expense. The parcel can be returned using any courier company. However, it is advisable to use a service that offers parcel tracking and insurance.


How it works?

  1. Register your return by completing the online form.

  2. In the form, select the order you wish to return.

  3. Then, select the products you wish to return.

  4. Choose how you want to make the return.

  5. Send the returned products using the selected method.

 

Register return

For logged-in users

Option for those who made a purchase using a customer account. Log in to your account, select the order from the list and follow the instructions.

For unregistered users

Option for those who made a purchase as a guest and do not have a customer account. Click the "Return without logging in" button and follow the instructions.

Zarejestruj zwrot

Dla zalogowanych użytkowników

Opcja dla tych, którzy dokonali zakupu korzystając z konta klienta.
Przejdź lub zaloguj się do swojego konta, wybierz zamówienie z listy i postępuj zgodnie z instrukcją.

Dla niezalogowanych użytkowników

Opcja dla tych, którzy dokonali zakupu jako gość i nie posiadają konta klienta. Kliknij przycisk "Kontynuuj jako gość" i postępuj zgodnie z instrukcjami.


Available return methods

We offer the possibility to send the return on your own. Note that return shipping costs are the customer's responsibility.

Info Icon When returning orders made before April 18, 2025, make sure to follow the instructions included in your shipment. If you need help, reach out to our Customer Service team.
Uwaga - dla produktów gabarytowych dostępny jest zwrot w sklepie stacjonarnym Sportano Targówek lub wysyłka zwrotu we własnym zakresie.
W przypadku zwrotu zamówień złożonych przed 1 kwietnia 2025 należy postępować zgodnie z instrukcją załączoną do przesyłki. W przypadku pytań prosimy o kontakt z Biurem Obsługi Klienta.
1. Return on your own to Poland

Return instructions:

Secure and pack the products - place the provided return instructions in the box with the returned goods. If you are going to use the original packaging, remove the old label.
We do not accept shipments sent to parcel lockers and pickup points or cash on delivery.
Send the package using any courier to the address below:
SPORTANO.COM Sp. z o.o.

ul. Nowy Kisielin - Innowacyjna 15

66-002 Zielona Góra
[email protected]

Refund

The refund will be issued to its original payment method, such as your bank, credit card, or PayPal account.

Once your return is accepted, you will receive payment within a maximum of 14 days after we receive your return package. In practice, the funds should be on your account within 3-5 working days.


Frequently Asked Questions

  • How can I make a complaint?

    If you want to make a complaint about a product purchased in the Sportano store, go to the Complaints tab. There you will find a complaint form, which should be completed and sent to [email protected]. Our team will keep you informed about the decision of the complaint and further steps.

  • What is subject to the complaint?

    Complaints are subject to all products purchased in the Sportano store. In the case of a group of food products (e.g. supplements and nutrients), the complaint must be submitted within the product's shelf life. All information about the complaint procedure and rules can be found in the Complaints tab and in the Store Regulations