Complaints

Complaints policy

Sportano is liable for non-compliance of the Product with the Sales Agreement, if the non-compliance of the Product with the Sales Agreement existed at the time of its delivery and was disclosed within two years from the date of delivery of the Product to the Consumer. With regard to Products with Digital Elements, Sportano is liable for the non-compliance with the Sales Agreement of digital content or digital services provided continuously, which occurred or became apparent at the time when, according to the Sales Agreement, they were to be delivered. This period may not be shorter than two years from the date of delivery of the Product with Digital Elements.

If, within the above-mentioned period of Sportano's liability for non-compliance of the Product with the Sales Agreement, the Product's non-compliance with the Sales Agreement is revealed, the Consumer may, subject to reservations and under the terms of the Act on Consumer Rights, demand its repair or replacement. However, it is stipulated that if bringing the Product into compliance with the Sales Agreement in the manner chosen by the Consumer (repair or replacement) is impossible or requires excessive costs, then Sportano may: i) replace it when the Consumer requests repair, or ii) make repair, when the Consumer demands replacement, or iii) refuse to bring the Product into compliance with the Sales Agreement when the impossibility or excessive costs apply to both repair and replacement.

Sportano's liability does not cover defects caused by intentional negligence or incorrect use.

More information on complaints can be found in the Terms and Conditions of the Store. Information about the warranty period can be found on the product card.

Complaints

Do you want to complain about a product purchased at Sportano? Fill out the form below and contact our Customer Service Department: [email protected].

Try to include as many relevant details as possible in the form: reason for the complaint, date of damage/defect, and expected solution to the complaint (refund, replacement of the product with a new one or its repair). Attach photos of the product to the form, where the product defect is visible.

Your complaint should be dealt with within 14 calendar days. Our team will make every effort to shorten the time limit for responding to your complaint request. The more information you provide in the form, the easier it will be for us to process your complaint.