Sportano is liable for non-compliance of the Product with the Sales Agreement, if the non-compliance of the Product with the Sales Agreement existed at the time of its delivery and was disclosed within two years from the date of delivery of the Product to the Consumer. With regard to Products with Digital Elements, Sportano is liable for the non-compliance with the Sales Agreement of digital content or digital services provided continuously, which occurred or became apparent at the time when, according to the Sales Agreement, they were to be delivered. This period may not be shorter than two years from the date of delivery of the Product with Digital Elements.
If, within the above-mentioned period of Sportano's liability for non-compliance of the Product with the Sales Agreement, the Product's non-compliance with the Sales Agreement is revealed, the Consumer may, subject to reservations and under the terms of the Act on Consumer Rights, demand its repair or replacement. However, it is stipulated that if bringing the Product into compliance with the Sales Agreement in the manner chosen by the Consumer (repair or replacement) is impossible or requires excessive costs, then Sportano may: i) replace it when the Consumer requests repair, or ii) make repair, when the Consumer demands replacement, or iii) refuse to bring the Product into compliance with the Sales Agreement when the impossibility or excessive costs apply to both repair and replacement.
Sportano's liability does not cover defects caused by intentional negligence or incorrect use.
More information on complaints can be found in the Terms and Conditions of the Store. Information about the warranty period can be found on the product card.
Try to include as many relevant details as possible in the form: reason for the complaint, date of damage/defect, and expected solution to the complaint (refund, replacement of the product with a new one or its repair). Attach photos of the product to the form, where the product defect is visible.
Your complaint should be dealt with within 14 calendar days. Our team will make every effort to shorten the time limit for responding to your complaint request. The more information you provide in the form, the easier it will be for us to process your complaint.
Frequently Asked Questions:
Are the products I buy genuine?All products in the Sportano store come from proven brands and manufacturers. We guarantee that our goods are original and unused. If you have any questions, please contact our Customer Service team who will dispel your doubts and provide the information you need.
How is my data used?
Can I purchase products direct at the store?Currently, Sportano.com only offers online shopping. If you are unsure about your order, please refer to the instructions for all steps involved in your purchase. If you have any questions or concerns, please contact our team.